FAQ

  • What is Neo Noir?

    Neo Noir is a streetwear + cinematic lifestyle brand built on duality — light and shadow, softness and power. Every drop tells a story. Each piece is designed to make you feel like the main character in your own dark movie.

  • Where do you ship from?

    All items are made-to-order and shipped from our U.S. print partners to reduce waste. Production time is usually 2–5 business days, then shipping takes 3–7 business days depending on location.

  • Do you ship internationally?

    Yes. We ship worldwide. Shipping costs and delivery times vary based on your region — you’ll see rates at checkout before confirming your order.

  • What’s your return/exchange policy?

    Because each piece is made-to-order, we only offer returns for damaged or misprinted items. Please contact farahneoteric@gmail.com within 7 days of delivery with your order number and photos so we can make it right.

  • Are the designs original?

    Every design is created by Farah Neoteric™, blending glitch art, astrology, and cinematic symbolism. You’ll see signature icons like the crescent moon, barcode, dice, and “Stay Off the Grid” overlays — all part of the Neo Noir universe.

  • Do you collaborate with creators or models?

    Yes. We collaborate with artists, streamers, and content creators who align with our Neo Noir aesthetic. If you’re interested, DM us on Instagram @the_neo_brand or email farahneoteric@gmail.com with your portfolio or media kit.